Pre-Order Cancellation

You may cancel your pre-order and request a full refund anytime before your order ships. Simply email us at hey@brezicoffee.com, and we’ll process your request within 5–7 business days.

After Shipment

Due to the nature of our product (a food-contact electrical appliance), we currently do not accept returns for used products unless they are defective or damaged upon arrival.

Defective or Damaged Items

If your Brezi arrives with damage or a manufacturing defect, please contact us within 7 days of delivery at hey@brezicoffee.com. Include your order number, a description of the issue, and clear photos or videos of the problem.

We’ll either replace the item or offer a full refund based on the situation.

Change of Mind

We do not accept returns or refunds for reasons such as change of mind after the product has been shipped and used. Please make sure you’ve reviewed all product details before purchasing.

One-Year Warranty

All Brezi machines come with a 1-year limited warranty covering manufacturing defects and malfunctions under normal use.

If you experience any technical issues within the warranty period, please contact us and we’ll repair or replace the unit as needed. Warranty does not cover damage caused by misuse, unauthorized repairs, or accidents.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, reach out to us and we’ll work with the courier to resolve the issue. We're here to help make things right.