Return & Refund Policy
Refund & Returns Policy
Order Cancellation (Before Shipment)
You may cancel your order and request a full refund anytime before your order ships.
Simply email us at hey@brezicoffee.com with your order number. Refunds are processed within 5–7 business days (your bank may take additional time to post the refund).
Returns (After Delivery)
Due to the nature of our product — a food-contact electrical appliance — we currently do not accept returns for used or opened products unless they arrive defective or damaged.
If your unit is unopened and unused, you may request a return within 14 days of delivery.
Return requests must be approved before shipping back.
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped) or a verified issue on arrival.
Once received and inspected, we will issue a refund to the original payment method.
Defective or Damaged on Arrival (DOA)
If your Brezi arrives damaged or with a manufacturing defect, please contact us within 14 days of delivery at hey@brezicoffee.com and include:
Your order number
A description of the issue
Clear photos and/or videos showing the problem (and the packaging, if applicable)
We’ll review your case and make it right — this may include a replacement, replacement parts, or a refund, depending on the situation.
Change of Mind
We do not accept returns or refunds for “change of mind” once a product has been used. Please review all product details before purchasing.
One-Year Limited Warranty
All Brezi machines come with a 1-year limited warranty covering manufacturing defects and malfunctions under normal use.
This warranty does not cover damage caused by misuse, accidents, improper cleaning, unauthorized repairs/modifications, or normal wear and tear.
If you experience any technical issues within the warranty period, contact us at hey@brezicoffee.com and we’ll troubleshoot and arrange repair or replacement as needed.
Lost, Stolen, or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and we’ll work with the courier to investigate. If a shipment is confirmed lost, we’ll help resolve it appropriately (replacement or refund depending on the case and inventory availability).