Shipping Policy
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days (Mon–Fri, excluding holidays).
Once your order ships, you’ll receive a shipping confirmation email with tracking details.
U.S. Shipping (Ships from California)
Fulfillment: Ships from our California warehouse
Carrier: UPS Ground (or equivalent)
Estimated transit time: Typically 2–7 business days after dispatch
Free shipping: Available on U.S. orders $200+ (USD)
Australia Shipping (Ships from Shenzhen, Duties & Taxes Included)
Fulfillment: Ships directly from our Shenzhen warehouse
Carrier: FedEx
Estimated transit time: Typically 4–8 business days after dispatch
Free shipping: Available on Australia orders $300+ (AUD)
Duties & taxes: Included for Australia shipments (we cover import duties/VAT/GST where applicable)
Note: Delivery times are estimates and may vary due to remote-area service or occasional customs clearance requirements.
International Shipping (Ships from Hong Kong / Shenzhen, Duties & Taxes Not Included)
Fulfillment: Ships from our Hong Kong or Shenzhen warehouse, depending on destination and inventory availability
Carriers: FedEx / DHL (or equivalent), depending on destination
Estimated transit time after dispatch:
Standard Shipping: typically 10–20 business days
Express Shipping: typically 4–8 business days
Free shipping: Available on standard international shipping for orders $200+ (USD), unless otherwise shown at checkout.
Please note: delivery times are estimates and may vary due to local customs clearance, remote-area service, or carrier delays.
Duties & Taxes (International Orders)
For destinations outside Australia, import duties, VAT/GST, and any customs-related fees are not included in the product price or shipping cost and are the customer’s responsibility.
If customs charges are refused, the shipment may be returned or abandoned by the carrier. Any return shipping, handling, or related fees incurred may be deducted from your refund.
Need Help?
For shipping questions or support, reach out anytime at hey@brezicoffee.com — we’re here to help.